Frequently Asked Questions

IAXO is an ERP for freight forwarding businesses that brings Sales, CS/Operations, Finance, and HR into a single system, built specifically for Thai import-export companies.

From small forwarders looking to move off Excel, to large organizations that need full HR and governance capabilities.

All of them — sea, air, and land, both import and export (SI/SE/AI/AE/TI/TE) — with Thai customs clearance and B/L, AWB document management in one system.

IAXO is purpose-built for freight forwarding, so it understands the real workflow from quotation, job opening, shipment tracking, and billing through to HR, with full Thai context (DBD, customs, e-Tax, social security). There's no need to bend a generic system to fit your business.

Not at all. The system runs in the browser with an easy-to-use Thai interface, plus a Setup Wizard, guides, videos, and onboarding training. Teams coming from Excel can get started right away.

Sign in, set up your company with the Setup Wizard, add your first customer, then create a quotation — step-by-step guides and videos are available on the tutorial page.

Yes. We provide data import services and team training during onboarding for a smooth transition.

Yes. IAXO is cloud-based and runs in the browser on mobile, tablet, or desktop — anywhere.

It depends on your organization's size and complexity. Small to mid-sized businesses can typically go live within a few weeks.

Yes. You can book a free consultation to see the system and tailor it to your real operations before deciding.

Pricing depends on the number of users and the modules you choose. Contact our sales team for a quote that fits your organization.

Yes. You can add or remove users and modules and switch plans as your business grows; our team will adjust your quote and configuration accordingly.

We focus on transparency. Core pricing is based on users and modules, while any onboarding or data-import fees are stated clearly in the quote from the start — no hidden costs later.

Yes. You can start with the modules you need first, such as Sales and Finance, then add CS/Operations or HR later — paying only for what you actually use.

IAXO encrypts data, provides backups, and keeps an audit trail of every action to prevent retroactive edits and fraud.

Yes. The system is designed to comply with PDPA, with personal-data rights management under Thai law.

Access is controlled by fine-grained role-based permissions down to the action level (over 320 permissions), with MFA/Passkey. Users see only the data they're authorized to, and there is a temporary privileged-access mechanism for special tasks.

The system supports data subject requests (DSR) — access, correction, deletion, and consent withdrawal — along with consent logging and data masking, so your organization can genuinely comply with PDPA.

Every action is recorded in an immutable audit trail, approval gates are enforced at every critical status change, and an anti-fraud system automatically detects anomalies.

Yes. IAXO supports API integration to exchange data with your organization's external systems.

IAXO is primarily a cloud service. For organizations with specific requirements, please contact our sales team to discuss the options.

Yes. We provide team training during onboarding, along with guides and how-to videos on the tutorial page.

Our support team is ready to help via live chat and the in-app AI Chat, plus a direct channel to reach the team.

Yes. The system and support are fully available in Thai and can switch to English — ideal for teams with both Thai and international staff.

Yes. IAXO includes an in-app AI Chat assistant that answers questions and guides you through steps as you work, plus live chat to reach support when you need more help.

Report it to support via in-app live chat or a direct channel. The team will log it, prioritize it, and keep you updated on progress until it's resolved.